If you are a several-years-old laptop by Dell, I don’t want to talk to you.
If you are a major, Major University Press, can you please explain to me how it is that getting an academic journal sent to my workplace will result in my getting billed the institutional-subscription price, unless I am a professor? In other words: faculty can get a journal sent to them at their university, that’s ok, and they can pay at the individual-subscription rate. But if you’re a staff member, *UP assumes that your copy of their publication will be sent to an institutional library and then displayed there. So they charge you the institutional price.
…
While I was writing this and simultaneously on phone hold with the (very patient) customer service rep for *UP, she came back to tell me she’d received the OK to send the thing to my workplace but charge me just as if I were one person. Which I am. So all this works out! But why did it take twenty minutes?
I said don’t talk to me, laptop.
